Why Dont All the People That Read the Message Show Up on Hangouts Desktop
Edgar Cervantes / Android Authority
Given the ongoing wellness crisis and the demand for social distancing, it's no surprise that there's been a huge surge in the utilize of video conferencing apps. Be it for work or to keep in bear on with friends and family unit, Google Hangouts — in its archetype form as well as Hangouts Meet for business concern — remains a popular option for many. Unfortunately, similar whatsoever app or software, Hangouts has its fair share of bug. We take a look at some common issues that users have come beyond and workarounds to fix them.
Mutual Hangouts problems:
1. Can't send letters
Sometimes messages simply can't seem to go through. You could exist getting a cherry-red fault icon with an exclamation mark whenever yous try to send a message. If y'all ever encounter this issue, there are a few things you can try.
How to gear up message error issues:
- Check to brand sure yous are connected to the internet, whether you are using data, Wi-Fi, or a physical connection.
- Endeavor signing out and in of Hangouts.
See also: Zoom vs Google Hangouts: Run into which is better for your needs
ii. No notification audio when receiving a message or call
Ryan-Thomas Shaw / Android Authority
Users aren't getting notification sounds when receiving a message or a call on Hangouts and accept missed of import messages because of this issues. People take come across this result on both smartphones and on the PC or Mac when using the Hangouts Chrome extension. If you're seeing this trouble on a smartphone, there'south a simple workaround that seems to have worked for many.
How to set notification sound issue on Google Hangouts:
- Open the app and tap on the three vertical lines icon at the pinnacle left corner.
- Tap on Settings and and so the main business relationship proper noun.
- Under the Notifications section, select Messages and open the Sound settings. Y'all might have to first tap on Avant-garde to become to it.
- The notification sound may exist set to "Default notification sound." If that'southward the case, open this department and change the warning tone to something else. You should now get notification alerts as expected.
- To set up the problem with incoming calls, repeat the same steps after going to the Notification section and selecting Incoming calls instead of Messages.
Unfortunately, a similar workaround isn't available if you're facing this problem on a estimator. Some users have found that just removing and reinstalling the Hangouts Chrome extension seems to practice the fob.
3. The camera isn't working
David Imel / Android Authority
Quite a few users are facing this problem where the laptop or PC camera isn't working during a video telephone call. The app usually gets stuck on the "camera is starting" message. There are a agglomeration of workarounds that have worked for unlike people. Unfortunately, some continue to confront this issue and the only real choice is to wait for a software update.
How to fix camera problems during a Hangouts video phone call:
- Fixes for camera issues take been a recurring office of most Google Chrome updates. Some have found that updating the browser to the latest version has helped.
- A few users are facing this problem because their PCs or laptops accept 2 graphics cards, both integrated and detached. For example, if yous have an Nvidia graphics card, open up the Nvidia control panel and go to 3D settings. Select Chrome and enable Nvidia High-Operation GPU. Switching to the Nvidia graphics card seems to work.
- Forth the aforementioned lines, ensure that your video drivers (even if you don't have two graphics cards in your system) are updated.
- A lot of users have found that Chrome is the culprit. It's not very convenient, but simply using some other browser works. Firefox only supports Hangouts Run across and not the classic extension anymore though. In the case of the latter, you lot will have to use Microsoft Edge.
4. Google Chrome causes sound and video problems
Edgar Cervantes / Android Authority
Audio and video bug occur with any video chat app and Hangouts is no different. If you lot've faced such issues when using the Chrome extension, it might exist because of other extensions you've installed.
For case, some users found that while they could hear others on a telephone call, no one could hear them. If yous take a lot of extensions installed, remove them one past 1 to run into if the event goes away. Unfortunately, you'll take to cull between Hangouts and that extension if it turns out to be the cause of this problem, until a software update is available.
In some cases, users have institute that the mic and audio stop working five minutes into a call. Restarting the phone call but fixes the problem temporarily. This event is caused by the Chrome browser and a time to come software update should address it. Some users take found that switching to Chrome Beta does the fox too.
See also: The best video conference apps for your phone
5. Browser freezing when you share screen
Many users accept faced this issue. Imagine trying to share your screen to testify someone what you are seeing in a web browser but to detect out the web browser has frozen for an unknown reason. This can happen for a plethora of reasons, merely it's most commonly a video/audio driver or adapter trouble. You can try updating your drivers.
To update your drivers on Windows go to Beginning > Device Manager > Display Adapters > Update Commuter.
vi. A green screen replaces video during a call
Some users have complained almost seeing the video replaced with a dark-green screen during a call. The audio remains stable and usable, merely neither party tin can see the other. This problem is only seen by people using Hangouts on a computer. Luckily, there's a workaround bachelor that has worked for most.
How to solve the green screen issue during a Hangouts video call:
- Open the Chrome browser. Tap on the three vertical dots icon at the elevation correct corner and open the Settings page.
- Scroll downwardly and click on Advanced.
- Curl down and search for Utilise hardware acceleration where available and disable this characteristic.
- Alternatively, or if yous're using a Chromebook, type chrome://flags into the Chrome address bar.
- Gyre down or search for Hardware-accelerated video encode and disable it.
A lot of users have come beyond this problem recently on a Mac. It seems like a Mac OS update has caused the trouble, and the only option may is to wait for a software prepare.
7. Guide: How to clear app cache and data
Clearing the app cache, information, and browser cookies is a practiced get-go step for general troubleshooting. You lot can solve a lot of Hangouts problems by doing this.
How to clear Hangouts cache and data on a smartphone:
- Get to Settings > Apps & notifications > All apps. Keep in mind that the steps mentioned may exist dissimilar depending on the telephone y'all have.
- Scroll down or search for Hangouts and tap on it.
- Tap on Storage & enshroud and so select both Clear storage and Clear cache 1 after the other.
How to clear the enshroud and information on Chrome
- Open up the browser and click on the iii vertical dots icon at the top right corner.
- Get to More than tools > Clear browsing data.
- You can choose a time range, only information technology might be a good thought to select All time.
- Cheque the boxes for Cookies and other site data and Cached images and files.
- Click on Clear data.
- In this case, you're clearing cache and data for the Chrome browser and non simply the Hangouts extension. Yous might have to re-enter passwords and log in to certain sites again.
8. "Trying to reconnect" error
Edgar Cervantes / Android Authorization
There'south a common issue in which sometimes Google Hangouts shows a consistent "Trying to reconnect" error message.
How to fix "Trying to reconnect" fault:
- Check to brand sure yous are connected to the internet, whether you lot are using data, Wi-Fi, or a physical connection.
- Try signing out and in of Hangouts.
- Make certain these domains aren't blocked by the ambassador:
- *.client-channel.google.com
- clients4.google.com
Set information technology to the lower setting if the Internet connection is poor or you desire to save data. Users may non see the all-time video, just the audio will be stable and the video won't lag or be choppy.
Read too: What to do if your telephone won't connect to Wi-Fi
9. Hangouts not working on Firefox browser
If you are having Google Hangouts bug with Firefox browser, you are not lonely. In fact, this is the only problem that has no real solution. Apparently, Firefox has stopped supporting certain plug-ins required to utilise Google Hangouts. Your just solution would be to download a supported browser similar Google Chrome.
x. Can't install Hangouts plugin
Edgar Cervantes / Android Authority
Wondering why you are seeing an image of a Windows computer? That's considering those using Chrome don't need a Hangouts plugin. And as mentioned above, Firefox is not supported by Google's messaging service. The available plugin is only for Windows computers, but sometimes people have bug trying to get it working. It may simply not function, but some users get a recurring message telling them to re-install the plugin. Here are some fixes you can endeavor!
How to install Hangouts plugin on Windows:
- Download and install the Hangouts plugin. And then make certain information technology's enabled past going to going to Internet Explorer > Tools (gear icon) > Manage add-ons > All add-ons, observe the Hangouts plugin and turn it on.
- If yous're using Windows eight, turn Desktop Mode on.
- Check your browser'due south extensions and turn off any that utilize "click to run".
- Refresh the browser page.
- Quit and re-open your browser.
- Restart your computer.
- Download and employ the Chrome browser, which doesn't require a plugin.
Guide: Difference between classic Hangouts and Hangouts Run into
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Source: https://www.androidauthority.com/google-hangouts-problems-fixes-1104257/
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